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Last Updated: [19/09/2025]

Welcome to Kairusi Foods. By accessing and using our website Kairusi.co.in, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing any order.

1. General

• The Website Kairusi.co.in is owned and operated by Kairusi Foods, located at Plot No. 17, 2nd street, Mettuma Nagar, Chelliamman Kovil Street, Madhavaram, Chennai, 600060.
• By using our Website and Services, you agree to these Terms & Conditions, our Privacy Policy, Refund & Cancellation Policy, and Shipping & Delivery Policy.
• We may update these Terms at any time, and the updated version will be posted on this page.

2. Eligibility

• You must be at least 18 years old to place an order on our Website.
• By using our services, you confirm that you have the legal capacity to enter into this agreement.

3. Products & Orders

• We sell food products and related items as listed on our Website.
• All product images are for representation purposes only. Actual products may vary slightly.
• Prices and availability are subject to change without prior notice.
• An order is confirmed only after payment is successfully processed.

4. Pricing & Payment

• All prices are listed in INR (Indian Rupees) and inclusive of applicable taxes unless stated otherwise.
• We accept payments via secure third-party payment gateways.
• We do not store or have access to your full payment card details.

5. Shipping & Delivery

• Orders are shipped from Chennai, Tamil Nadu to locations across India, depending on our logistics partner’s coverage.
• Delivery timelines are usually 3 to 7 business days, but may vary by location.
• Delivery charges are displayed during checkout. For detailed charges, visit: https://kairusi.co.in/shippingcharges/.
• Please review our full Shipping & Delivery Policy for more details.

6. Cancellations, Returns & Refunds

• Once delivered, goods cannot be returned.
• Orders may be cancelled only before delivery.
• Refunds for cancellations are processed within 5–7 business days via the original payment method.
• In case of damaged, spoiled, or incorrect products, customers must notify us within 24 hours of delivery with proof. We will investigate and provide a suitable resolution (replacement or refund).
• Please review our full Refund & Cancellation Policy for more details.

7. Privacy Policy

• We respect your privacy and are committed to protecting your personal data.
• We collect information such as your name, contact details, shipping/billing address, and payment details to process orders and provide services.
• We may also collect non-personal information (such as IP address, browser type, and device information) for analytics and security.
• We do not sell or rent your personal data to third parties. Your information is shared only with trusted service providers (payment gateways, shipping partners, IT support) or if required by law.
• We use cookies and tracking technologies to improve user experience, analyze site traffic, and personalize content. You can control cookies via your browser settings.
• For full details, please review our Privacy Policy page.

8. User Responsibilities

By using our Website, you agree that you will not:

• Misuse the Website for fraudulent or unlawful purposes.
• Provide false, inaccurate, or misleading information.
• Interfere with or disrupt Website operations or security.

9. Limitation of Liability

• Kairusi Foods will not be liable for delays, failed deliveries, or product issues caused by factors beyond our control (e.g., logistics partner delays, natural disasters, strikes).
• We are not responsible for any indirect, incidental, or consequential damages.

10. Intellectual Property

• All content on this Website (logos, text, images, product descriptions, and designs) is the property of Kairusi Foods.
• You may not copy, reproduce, or use our content without prior written permission.

11. Governing Law & Jurisdiction

• These Terms & Conditions are governed by the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

12. Contact Us

If you have any questions regarding these Terms, please contact us:

Kairusi Foods
Plot No. 17, 2nd street, Mettuma Nagar, Chelliamman Kovil Street,
Madhavaram, Chennai, 600060
Email: contact@kairusi.co.in
Website: Kairusi.co.in

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Privacy Policy

Last Updated: [19/09/2025]

Kairusi Foods (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website Kairusi.co.in (the “Website”) and services (together, the “Services”).

1. Information We Collect

We may collect the following types of information when you interact with our Website or Services:

a) Personal Information

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment details (processed securely through third-party payment gateways, we do not store full card information)

b) Non-Personal Information

• Browser type and version
• Device information
• IP address
• Cookies and tracking data

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders
• To manage your account and provide customer support
• To send order updates, promotional offers, and service-related communications (you may opt-out at any time)
• To improve our Website, products, and user experience
• To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

• Service providers: payment gateways, shipping partners, IT and marketing service providers who help us operate our business
• Legal authorities: if required by law, regulation, or court order

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website performance
• Provide a personalized shopping experience

You can manage cookies in your browser settings, but some features may not work properly if you disable them.

5. Data Security

We use industry-standard security measures (such as SSL encryption) to protect your personal data. However, no method of transmission or storage is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Withdraw consent for certain data uses
• Request a copy of your data

To exercise these rights, please contact us at contact@kairusi.co.in.

7. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect information from minors.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Kairusi Foods
Plot No. 17, 2nd street, Mettuma Nagar, Chelliamman Kovil Street,
Madhavaram, Chennai, 600060
Email: contact@kairusi.co.in
Website: Kairusi.co.in

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Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: [19/09/2025]

At Kairusi Foods, we strive to provide our customers with the best quality food products and service. Please read our Refund & Cancellation Policy carefully before placing an order.

1. Return Policy

• Once goods are delivered, they cannot be returned due to the perishable nature of food items.
• We request customers to check their orders upon delivery and contact us immediately if there are any issues.

2. Cancellation Policy

• Orders can be cancelled only before the product is delivered.
• To cancel an order, please contact us at contact@kairusi.co.in or call our customer support.
• If the cancellation request is approved, a refund will be initiated.

3. Refund Policy

• If an order is cancelled before delivery, the refund will be processed through the original mode of payment.
• Refunds may take 5 to 7 business days to reflect in the customer’s account, depending on the payment method and bank processing times.
• In case of damaged, spoiled, or incorrect products, please contact us within 24 hours of delivery with proof (photo/video). We will investigate and provide a suitable resolution (replacement or refund).

4. Exceptions

Refunds are not applicable in the following cases:

• If the order has already been delivered and is not damaged/incorrect.
• If incorrect or incomplete information was provided at checkout leading to failed delivery.

5. Contact Us

For refund or cancellation requests, please contact us:

Kairusi Foods
Plot No. 17, 2nd street, Mettuma Nagar, Chelliamman Kovil Street,
Madhavaram, Chennai, 600060
Email: contact@kairusi.co.in
Website: Kairusi.co.in

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Shipping & Delivery Policy

Last Updated: [19/09/2025]

At Kairusi Foods, we ensure safe and timely delivery of your food products. Please read our Shipping & Delivery Policy carefully before placing an order.

1. Delivery Coverage

• We ship all orders from Chennai, Tamil Nadu.
• Delivery is available all over India, subject to coverage by our logistics partners.
• If your location is not serviceable, you will be notified during checkout.

2. Delivery Timeframe

• Orders are typically processed and shipped within 24 to 48 hours of confirmation.
• Delivery times may vary depending on the destination, product availability, and logistics partner schedules.
• Standard delivery is usually completed within 3 to 7 business days.

3. Delivery Charges

• Delivery charges (if applicable) will be displayed at checkout before payment.
• For detailed shipping charges, please visit: https://kairusi.co.in/shippingcharges/
• Free delivery may be offered on selected orders or during promotional offers.

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email/SMS with tracking details.
• You can use this information to track your order through our delivery partner’s portal.

5. Delivery Issues

• If you are not available at the time of delivery, our logistics partner may attempt redelivery or contact you for an alternate arrangement.
• Kairusi Foods will not be responsible for delays caused by incorrect delivery details, customer unavailability, or unforeseen logistics issues.

6. Damaged or Incorrect Orders

• In the rare case that you receive a damaged, spoiled, or incorrect product, please contact us within 24 hours of delivery with proof (photo/video).
• We will investigate and provide a suitable resolution (replacement or refund as per our Refund Policy).

7. Contact Us

For delivery-related queries, please contact us:

Kairusi Foods
Plot No. 17, 2nd street, Mettuma Nagar, Chelliamman Kovil Street,
Madhavaram, Chennai, 600060
Email: contact@kairusi.co.in
Website: Kairusi.co.in